A Discussion on Competency Management Systems from a Design Theory Perspective

Competency development is a critical success factor for organizations and their employees when it comes to competitiveness. Competency Management Systems contribute to systematic competency development within organizations by supporting processes such as needs identification, intervention planning and implementation, and evaluation. However, designing Competency Management Systems comes with a broad range of technical and organizational challenges. This study presents systematically elaborated design recommendations for Competency Management Systems in order to overcome these challenges. The design recommendations in the categories organization, user, resources, and competency management software range from attention management to activating stakeholders by organizational structures and values.